Shipping policy

Shipping Policy
Last updated: July 18, 2026
Order Processing
Orders are processed and shipped within 1–2 business days of purchase. Orders are shipped from our location in Jamesport, Missouri. Business days are Monday through Friday, excluding holidays. Orders placed on weekends or holidays are processed the next business day.
Carriers and Methods
We ship via USPS and UPS, selected at our discretion based on the item, destination, and speed. Expedited shipping may be available at checkout. While we make every effort to meet expedited timelines, expedited service is not guaranteed, as delivery ultimately depends on the carrier.
Shipping Costs
Shipping costs are calculated at checkout and paid by the customer, unless your order qualifies for free shipping under our current free-shipping threshold. Any free-shipping offers and thresholds are shown at checkout and may change at any time.
Local Pickup
Free local pickup is available in Jamesport, Missouri. Select local pickup at checkout, and we'll notify you when your order is ready. Please bring your order confirmation and a valid photo ID when picking up.
Delivery Estimates
Estimated delivery within the United States is typically 3–7 business days after shipment, depending on destination and method. These are estimates, not guarantees. We are not responsible for delays caused by the carrier, weather, customs, or other circumstances beyond our control. Once an order is handed to the carrier, delivery timing is in their hands.
International Shipping (Canada)
Where available, orders shipped to Canada are subject to longer delivery times. The customer is responsible for all duties, taxes, brokerage fees, and any other import charges. These charges are not included in the item price or shipping cost and are collected by the carrier or customs authority. We are not responsible for delays caused by customs processing.
Tracking
Once your order ships, we'll send a confirmation email with tracking information so you can follow your package to delivery.
Lost or Damaged Shipments
Please inspect your order upon arrival. If your package arrives damaged, or if you believe an item was lost in transit, contact us at heartlandtechforge@gmail.com within 48 hours of delivery (or expected delivery) with your order number and photos of any damage to the item and packaging. This allows us to file a carrier claim and make it right. Claims reported after 48 hours may not be eligible for resolution.
Incorrect Addresses
Please double-check your shipping address at checkout. We are not responsible for orders shipped to an incorrect or incomplete address provided by the customer. If a package is returned to us due to an incorrect address, the customer may be responsible for reshipment costs.
Questions
For any shipping question, contact us at heartlandtechforge@gmail.com.