Return & Refund Policy

30-Day Returns

You have 30 days after receiving your item to request a return. To be eligible, the item must be unused and unopened, with all seals intact, in its original packaging with all included accessories, and you need your receipt or proof of purchase.

Opened or installed items cannot be returned for a change of mind. If an opened or installed item is defective, it is covered by the Parts Warranty below.

To start a return, contact us at heartlandtechforge@gmail.com. Returns must be sent to:

Heartland Tech Forge LLC
110 West Auberry Grove
Jamesport, Missouri 64648

If your return is accepted, we'll send you instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

Return shipping is the responsibility of the customer, except in cases of defective, damaged, or incorrectly shipped items, which we cover.

Damaged, Wrong, or Defective Items

Please inspect your order when it arrives. If an item is damaged, is the wrong item, or does not work, contact us within 5 days of delivery at heartlandtechforge@gmail.com with your order number and photos. We will evaluate the issue and make it right.

Parts Warranty

• New aftermarket replacement parts (screens, charging ports, camera glass, and similar): 60-day warranty against defects in the part itself.
• Batteries: 1-year warranty against defects in the battery itself.
• Refurbished parts: 90-day warranty against defects in the part itself.
• Tools, accessories, adhesive, and screen protectors: 60 days; a defective item is replaced or exchanged.

The warranty period starts on the date you receive the item.

What is not covered: physical damage, liquid damage, damage caused during installation or removal (including torn flex cables and broken glass), misuse, normal wear, or removal or covering of any supplier labels or stickers on the part. Please test the part before you fully install it. We cannot cover a part that was damaged during installation or removal of a defective part.

How to make a warranty claim: contact us at heartlandtechforge@gmail.com within the warranty period with your order number, a description of the problem, and photos. We will ask you to send the part back to us for inspection before a replacement or refund is issued. If the defect is confirmed, we will send a replacement. If a replacement is not available, we will refund the purchase price to your original payment method.

Completed repairs have their own 90-day repair warranty, described under Repair Warranty below.

Exceptions / Non-Returnable Items

Certain items cannot be returned, including:

• Custom products (custom PC builds, special orders, personalized or made-to-order items, including 3D-printed items)
• Sale items and gift cards
• Hazardous materials, flammable liquids, or gases

Please get in touch if you have questions about your specific item.

Exchanges

The fastest way to get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Shipping Region

We only sell and ship within the United States and Canada. Canadian customers are responsible for all return shipping costs; no duties, taxes, or brokerage fees are covered.

Refunds

We will notify you once we've received and inspected your return and let you know if the refund was approved. If approved, you'll be refunded to your original payment method within 10 business days. Please remember it can take additional time for your bank or credit card company to process and post the refund.

If more than 15 business days have passed since we approved your return, please contact us at heartlandtechforge@gmail.com.

Service, Repair & Custom Build Policy

This policy applies to all repair, data recovery, IT/network, and custom PC build services and is separate from our product Return & Refund Policy.

Diagnostic Fees

Repairs and data recovery begin with a diagnostic fee. If you choose to proceed with the repair, the diagnostic fee is applied toward the total repair cost. If you decline the repair, the diagnostic fee is retained to cover our evaluation time.

Custom PC Builds

Custom PC builds require a 50% non-refundable deposit before work begins. The deposit covers parts sourcing and labor. Custom builds are made to order and are non-returnable and non-refundable once the build has started.

Repair Warranty

Completed repairs are warranted for 90 days against failure of the specific parts and workmanship involved. This warranty does not cover new or unrelated issues, physical damage, liquid damage, or misuse. Contact us to make a warranty claim.

Abandoned Devices

Any device left in our possession for more than 45 days after we notify you it is ready — or after you decline service — will be considered abandoned. Abandoned devices may be sold, recycled, or otherwise disposed of to recover unpaid fees, and any deposit or fee paid is forfeited.

Data Responsibility

You are responsible for backing up your data before service. While we take care to protect your data, we are not liable for data loss during repair or recovery. We recommend keeping your own backups.

Contact

For any service or repair question, contact us at heartlandtechforge@gmail.com.