Refund policy

Return & Refund Policy
30-Day Returns
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it — unused, unopened where applicable, with all seals intact, and in its original packaging with all included accessories. You'll also need the receipt or proof of purchase.
To start a return, contact us at heartlandtechforge@gmail.com. Returns must be sent to:
Heartland Tech Forge LLC
110 West Auberry Grove
Jamesport, Missouri 64648
If your return is accepted, we'll send you instructions on how and where to send your package. Return shipping is the responsibility of the customer, except in cases of defective, damaged, or incorrectly shipped items, which we cover. Items sent back to us without first requesting a return will not be accepted.
Restocking Fee
Opened or non-defective returned items are subject to a 15% restocking fee, deducted from your refund.
Damages and Issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so that we can evaluate the issue and make it right.
Refurbished Parts Warranty
Refurbished parts carry a 90-day warranty covering defects in the part itself. This warranty does not cover physical damage, misuse, or normal wear. Contact us to make a warranty claim.
Exceptions / Non-Returnable Items
Certain items cannot be returned, including:
Custom products (custom PC builds, special orders, personalized or made-to-order items, including 3D-printed items)
Sale items and gift cards
Hazardous materials, flammable liquids, or gases
Please get in touch if you have questions about your specific item.
Exchanges
The fastest way to get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
Shipping Region
We only sell and ship within the United States and Canada. Canadian customers are responsible for all return shipping costs; no duties, taxes, or brokerage fees are covered.
Refunds
We will notify you once we've received and inspected your return and let you know if the refund was approved. If approved, you'll be refunded to your original payment method within 10 business days, less any applicable restocking fee. Please remember it can take additional time for your bank or credit card company to process and post the refund.
If more than 15 business days have passed since we approved your return, please contact us at heartlandtechforge@gmail.com.
Service, Repair & Custom Build Policy
This policy applies to all repair, data recovery, IT/network, and custom PC build services and is separate from our product Return & Refund Policy.
Diagnostic Fees
Repairs and data recovery begin with a diagnostic fee. If you choose to proceed with the repair, the diagnostic fee is applied toward the total repair cost. If you decline the repair, the diagnostic fee is retained to cover our evaluation time.
Custom PC Builds
Custom PC builds require a 50% non-refundable deposit before work begins. The deposit covers parts sourcing and labor. Custom builds are made to order and are non-returnable and non-refundable once the build has started.
Repair Warranty
Completed repairs are warranted for 90 days against failure of the specific parts and workmanship involved. This warranty does not cover new or unrelated issues, physical damage, liquid damage, or misuse. Contact us to make a warranty claim.
Abandoned Devices
Any device left in our possession for more than 45 days after we notify you it is ready — or after you decline service — will be considered abandoned. Abandoned devices may be sold, recycled, or otherwise disposed of to recover unpaid fees, and any deposit or fee paid is forfeited.
Data Responsibility
You are responsible for backing up your data before service. While we take care to protect your data, we are not liable for data loss during repair or recovery. We recommend keeping your own backups.
Contact
For any service or repair question, contact us at heartlandtechforge@gmail.com.