Terms of service

Terms of Service
Last updated: July 18, 2026
1. Overview
These Terms of Service ("Terms") govern your access to and use of the website, store, products, and services of Heartland Tech Forge LLC ("Heartland Tech Forge," "we," "us," or "our"), including retail sales, computer and phone repair, data recovery, IT and networking services, 3D printing, and custom PC builds (collectively, the "Services"). By accessing our website, placing an order, or using any of our Services, you agree to be bound by these Terms. If you do not agree, do not use the Services.
These Terms should be read together with our Privacy Policy, Return & Refund Policy, and Service, Repair & Custom Build Policy, each of which is incorporated by reference.
2. Eligibility
You must be at least 18 years old, or have the consent of a parent or legal guardian, to use the Services or place an order. By using the Services, you represent that you meet this requirement and that the information you provide is accurate and complete.
3. Accounts
If you create an account, you are responsible for maintaining the confidentiality of your login credentials and for all activity under your account. Notify us immediately of any unauthorized use. We may suspend or terminate accounts that we believe have been used for fraudulent, abusive, or unlawful activity.
4. Acceptable Use
You agree not to use the Services to: violate any law or regulation; infringe the rights of others; transmit malicious code or interfere with the operation of the website; attempt to gain unauthorized access to our systems or another user's account; or use the Services for any fraudulent or harmful purpose. We may refuse service, cancel orders, or terminate access at our discretion.
5. Products, Pricing, and Orders
We strive for accuracy, but product descriptions, pricing, and availability may contain errors and are subject to change without notice. We reserve the right to correct errors, limit quantities, refuse or cancel any order, and decline service to anyone, at any time. If we cancel an order you have already paid for, we will issue a refund to your original payment method.
6. Repair, Data Recovery, and Service Terms
Our Service, Repair & Custom Build Policy governs diagnostic fees, deposits, custom build terms, warranty, abandoned devices, and data responsibility. In addition:
No guarantee of outcome. Diagnosis, repair, and data recovery are provided on a best-effort basis. We do not guarantee that any repair will succeed or that any data will be recovered. Diagnostic and attempt fees may apply regardless of outcome.
Estimates. Any estimate we provide is an approximation, not a final quote. If the work required changes materially, we will contact you before proceeding.
Replacement parts. We may use new, used, refurbished, or third-party parts of comparable quality unless you specify otherwise in writing. Some repairs may affect manufacturer warranties on your device.
Right to refuse. We may decline or discontinue any service, including where a device is unsafe, unlawful to service, beyond economical repair, or where required parts are unavailable.
Data backup. You are solely responsible for backing up your data before any service. We are not liable for loss, corruption, or disclosure of data resulting from service, hardware failure, or pre-existing conditions of the device.
7. Device Ownership and Authority
By delivering any device to us for service, you represent and warrant that you are the owner of the device or are authorized by the owner to submit it for service, and that doing so does not violate any law or third-party right. You agree to indemnify and hold us harmless from any claim arising from a device submitted without proper ownership or authorization. We may refuse service to, and may report, any device we reasonably believe to be stolen or unlawfully possessed.
8. Software and Intellectual Property
You are responsible for ensuring you hold valid licenses for any software on a device you submit for service, and for providing any credentials needed to complete the work. We are not responsible for software licensing violations on your device. All content on our website — including text, logos, graphics, and the Heartland Tech Forge name and brand — is our property or used with permission and may not be copied or used without our written consent.
9. Custom PC Builds and Custom Work
Custom PC builds and other custom or made-to-order work require a 50% non-refundable deposit before work begins and are non-returnable and non-refundable once work has started, as set out in our Service, Repair & Custom Build Policy. Component availability and pricing may change between quote and build; we will contact you before making substitutions that materially affect price or specifications.
10. Shipping and Region
We sell and ship only within the United States and Canada. Title and risk of loss pass to you upon our delivery to the carrier. Customers outside the United States are responsible for any duties, taxes, or brokerage fees.
11. Warranties and Disclaimer
Except for any express warranty stated in our written policies (such as the 90-day refurbished-parts and repair warranties), the Services, products, and website are provided "as is" and "as available" without warranties of any kind, whether express or implied, including implied warranties of merchantability, fitness for a particular purpose, and non-infringement, to the fullest extent permitted by law.
12. Limitation of Liability
To the fullest extent permitted by law, our total liability to you for any claim arising out of or relating to the Services, a product, or these Terms will not exceed the amount you paid for the specific product or service giving rise to the claim. We will not be liable for any indirect, incidental, special, consequential, or punitive damages, including lost data, lost profits, or loss of use, even if advised of the possibility. Some jurisdictions do not allow certain limitations, so some of these may not apply to you.
13. Indemnification
You agree to indemnify and hold harmless Heartland Tech Forge LLC and its owners and staff from any claims, damages, losses, or expenses (including reasonable attorneys' fees) arising from your breach of these Terms, your misuse of the Services, or your submission of a device you did not own or have authority to submit.
14. Governing Law and Venue
These Terms are governed by the laws of the State of Missouri, without regard to its conflict-of-law rules. You agree that any dispute arising out of or relating to these Terms or the Services will be brought exclusively in the state or federal courts located in Daviess County, Missouri, and you consent to the jurisdiction of those courts.
15. Changes to These Terms
We may update these Terms from time to time. The updated version will be posted on this website with a revised "Last updated" date, and your continued use of the Services after changes take effect constitutes acceptance.
16. Contact
Heartland Tech Forge LLC
110 W Auberry Grove, Jamesport, MO 64648, United States
Phone: +1 660-358-1370
Email: heartlandtechforge@gmail.com